Terms & Conditions

General Statement

This website is operated by PLAYMAXX (hereinafter referred to as "we" or "this website").

By browsing this website or making purchases on this website, you signify that you have read, understood, and agreed to the terms, policies, and conditions listed on this website. These terms, policies, and conditions are subject to revision without prior notice.

General Terms

PLAYMAXX reserves the right to change the prices of products without further notice. All orders are subject to the sole discretion of PLAYMAXX and acceptance based on availability of stock.

All orders are subject to final confirmation depending on the availability of the respective products. If the products or services ordered through this website are out of stock, this website reserves the right to refuse the order.

Product prices are based on the prices on the day of ordering.

All product photos and images displayed on this website are for convenience and identification purposes only and may differ from the actual size, dimensions, and colors of the products.

PLAYMAXX and you agree that these terms shall be interpreted and governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). This website reserves the right to modify these terms and conditions at its absolute discretion. In case of any dispute, PLAYMAXX reserves the final decision-making authority.

Personal Data Source

The personal data processed on this website is obtained with your permission and collected through the creation of purchase contracts and completion of electronic orders on the online store.

This website only processes your identifiable information and contact details, which are necessary for the completion of purchase contracts.

The personal data collected on this website is used solely for shipping and accounting purposes, and it is necessary for communication between the parties involved in the contract within the legally required timeframe. Personal data will not be disclosed or transferred to other countries.

Purposes of Data Processing

This website processes consumers' personal data for the following purposes:

  • To fulfill the electronic orders created by you (name, address, email, phone number)
  • To comply with legal and regulatory obligations arising from the contractual relationship between you and PLAYMAXX
  • Personal data is necessary for the completion of purchase contracts. Without personal data, contracts cannot be concluded.

Shipping Terms

1. For local (Hong Kong) orders, regardless of whether they are paid upon delivery or prepaid, we generally use SF Express as the shipping company (for details, please refer to: htm.sf-express.com/hk/tc/).

Please note that if the chosen delivery location for local customers is a warehouse, logistics center at the airport, port, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, or other special areas, SF Express may charge an additional fee of HKD 300, which will be borne by the customer.

2. Once the products are shipped, ownership of the products transfer from this website to you. If the products are detained by relevant authorities at the destination or during transit, you will be responsible for any losses incurred.

3. After completing the ordering process, you are responsible for any additional fees, taxes, or import document applications required for shipping the ordered products. If the products are shipped to areas or countries outside Hong Kong, the above charges and document application procedures are subject to the laws and regulations of the destination. Our company will not assume any legal responsibility for the mentioned fees and document application procedures.

4. Payment of additional fees, taxes, or registration and application for import licenses related to the products are subject to the import regulations of the destination country. PLAYMAXX must declare the value of the products on the package and provide detailed information about the contents for customs clearance. If you have any questions regarding import duties and regulations in the respective area or country, please contact the local customs.

5. If the products are eventually returned by customs, ownership will revert to PLAYMAXX , and this website will charge shipping fees and additional expenses to compensate for the losses.